Refund Policy

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, Stud Pants), custom products (such as special orders example; additions to your tree height, or special bedding colors). Please get in touch if you have questions or concerns about your specific items. 

Unfortunately, we cannot accept returns on sale items or gift cards.


English en